Frequently Asked Questions

Everything you need to know about your next luxury timepiece.

Are all watches sold on WatchHouse authentic?

Absolutely. Every timepiece we sell is 100% authentic and comes with a certificate of authenticity and the original manufacturer's packaging.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your watch in its original, unworn condition for a full refund.

Do the watches come with a warranty?

All new watches include a 2-year WatchHouse warranty covering internal movement defects, in addition to any existing manufacturer warranties.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm.