Returns & Exchanges

At WatchHouse, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for items in original, unworn condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the watch in its original presentation box, including all warranty cards, manuals, and protective films, then pack it into a secure shipping carton.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping labels are removed.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your receipt; our team will process your refund within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing